Answers to common questions

Cargo Hive Logistics offers international shipping services to a wide range of countries across the globe. or contact our customer support team to confirm if we currently ship to your specific destination.

You can easily obtain a shipping quote through our website’s online quote tool  Simply enter the origin and destination countries, package dimensions and weight, and service type. Alternatively, you can contact our customer support team via phone or email for a personalized quote.
What types of items 

We handle a diverse range of shipments, including documents, parcels, commercial goods, and more. However, certain restrictions apply to prohibited and restricted items based on international regulations and airline policies. Please refer to our [link to your website’s prohibited items page] for a comprehensive list or contact us for clarification.

International transit times vary depending on the destination country, chosen service type (e.g., express, standard), customs clearance procedures, and other logistical factors. We provide estimated delivery times when you book your shipment and offer tracking services to monitor its progress.

International shipments are subject to customs clearance procedures in the destination country. The receiver is typically responsible for any applicable duties, taxes, and customs fees levied by the destination authorities. Cargo Hive Logistics will provide you with the necessary documentation and guidance to facilitate the customs process, but we are not responsible for these charges.

To ensure the safe transit of your goods, it’s crucial to package them securely and appropriately for international travel. We recommend using sturdy boxes, adequate cushioning materials, and proper sealing. Please refer to our [link to your website’s packaging guidelines page] for detailed instructions and best practices.

Cargo Hive Logistics offers optional insurance coverage to protect your valuable shipments against loss or damage during transit. You can select the desired level of insurance when booking your shipment. Please inquire about our insurance options and terms for international deliveries.

In the unlikely event of a delay, we will proactively communicate with you and work diligently to resolve the issue. If your shipment arrives damaged, please notify us immediately upon receipt and retain all packaging materials and the damaged items for inspection. Our customer support team will guide you through the claims process.

You can reach our dedicated global customer support team via the contact page.